Yes, excellent service from start to finish. Doubts about buying a doll were quickly allayed in a very compassionate manner. Other communications included humor and valuable guides to prepare me for the day my doll arrived. I bought a Doll which arrived on the due date, and she is in perfect condition. No nasty surprises at any point. Price quoted was what I paid and I received precisely what I expected. In fact, I got more than I expected. I was unsure if a hanging hook was included in the sale, it was, and they supplied another item I did not expect.